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Frequently Asked Questions
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. If you’re not completely satisfied, you can return your product for a full refund or exchange. Please ensure the item is in new condition with all tags attached. To start a return, simply contact our customer service team at info@exploregears.com
How do I care for my outdoor gear?
To keep your gear in top shape, we recommend cleaning it with mild soap and water after each use, especially if exposed to dirt or saltwater. Avoid harsh chemicals and store your gear in a cool, dry place.
Do your products come with a warranty?
We have faith in our well-made products. We have faith in our users and will put them to use and become part of their shining moments. Therefore we decided to offer a 5-year warranty for all our products against manufacture defects or failure while in use. We will try our best to fix it and restore the performance and replace the item once for free if necessary.
Is my outdoor gear customizable?
Yes, it can be customized. Reach us through the contact page.
How can I track my order?
Once your place your order, you’ll receive a confirmation email with a tracking number. You can use this number to track your package directly on the carrier’s website. If you have any questions about your order status, feel free to contact us at info@exploregears.com.
I just ordered a product but made a mistake in my selection. Can I change my order?
Sure, Please send us an email at info@exploregears.com. If it has not shipped yet, we will make our best to change our order.